Terms & Conditions

Terms and Conditions of Hire
Thrumpton Motor Company Limited

Registered in UK and Wales
Company Number 07388273
VAT Registration Number GB883223029

1. Rental Contract.

Your rental contract is with Thrumpton Motor Company Limited., Unit 9-11, London Road Business Park, Retford, Nottinghamshire, DN22 6HG Registered company number 07388273 The hire agreement forms part of these terms and conditions. These terms and conditions are subject to change and the latest terms will be available on the bookings page of our website at:

Rental Terms and Conditions

2. Under no circumstances shall our liability to you exceed the amount paid to us for the rental of the campervan. This contract shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England regardless of the location of the hirer or where the campervan is driven to. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.

3. Drivers & Insurance.

Our tariff includes insurance for one driver. Extra drivers can be added for an additional fee, please contact us for details. Our insurer’s standard conditions require that:
a. All drivers must be between 25 and 75 years old and have held a full EU drivers licence for at least 2 years. Drivers with other licences may be covered subject to insurer’s agreement.
b. License Class Category. More information is available here: https://www.gov.uk/driving-licence-categories
c. All drivers must be present at time of rental and present the laminated photo card parts of their driving licences on collection of the vehicle. The relevant code from the DVLA website must be sent in advance to validate the drivers license(s).
d. 2 Proofs of address must be provided for all drivers and be within the last 6 months.
e. Any driving endorsements or history of accidents/claims in the last 5 years must be specified at the time of booking.
f. Up to 6 points for speeding and a maximum of one at fault claim are allowable. All licence endorsements must be notified at time of booking so that we can check our insurers will cover you. Any incurred between booking and the commencement of hire must be notified immediately as this may affect your permission to drive. Any complications with licenses or endorsements not notified to us will render the insurance void, the vehicle will not be hired to you and the hire charge will not be refunded.
g. You are responsible for bringing to the attention of Thrumpton Motor Company Limited. any material fact that you believe may affect this contract.
h. The vehicle must be driven in a careful and safe manner.
i. Where seat belts are fitted they must be used.
j. Extreme care must be taken when using cooking and heating equipment to prevent fire or heat damage.
k. Damage to tyres, windows or internal equipment are not insured and will be charged to the hirer.
l. The policy excess is £500 and is the responsibility of the hirer. Your liability is not limited by the £500.00 security excess. This is purely to cover the insurance excess. Should any damage arise that is your fault and the insurance does not cover this, you will be liable for the full cost of the repair. (For example, should you decide to extend the awning on the vehicle and the awning / vehicle is subsequently damaged by wind pr other, this is your responsibility for deciding to use the awning in the first place). It is your responsibility to ensure that the van and its accessories are used within their safe and intended environments.
m. In the event of an accident take details of any persons and vehicles involved. Do not admit any liability. Contact us as soon as possible. Complete a report form on return to us.
n. The vehicle must only be used within the law and may only be driven by drivers named on the hire agreement or otherwise confirmed by us. Any fines or fixed penalties incurred are the responsibility of the hirer and the details of the hirer will be passed to the police or other legal authority if requested.
Failure to comply with the above means that you cannot drive the vehicle and the cost of the rental will be forfeit. The hirer must not permit anyone to drive our campervans who has not signed this hire agreement regardless of any other third party insurance they may have.
The excess on the insurance policy is £500.00, regardless of claim. As noted above, the £500.00 is to cover the insurance excess and depending on the damage does not limit your liability to £500.00
It will greatly speed up the departure process if you can email copies of your license and copies of the documents mentioned above in 2.d before your hire commences. The original of the driving license however must be seen on the day of rental.

4. Booking, Deposit & Security Deposit.

Deposit: A non-returnable deposit of 25% is payable on booking.

Balance: The balance of the hire charge must be paid by 2 weeks prior to the start of the hire. If booking within 2 weeks of the hire period, the full amount is due immediately.

Security Deposit: A security deposit of £1000 is due before the rental commences. This will be returned to you within 4-5 days of the rental finishing subject to the motorhome not being returned with any damage as a result of the rental. Note that the excess on the fully comprehensive policy is £500.00. it is a requirement from the insurance company that we hold the £500.00 security deposit in order to validate the insurance.

Payment details will be emailed to you upon booking and an invoice generated.

5. Availability.

If, due to unforeseen circumstances such as an accident, the Camper of your choice becomes unavailable, we will endeavour to provide a suitable substitute from our fleet. If a substitute is unavailable or unsuitable, we will endeavour to hire an equivalent from another campervan company. If it is not possible to substitute your chosen van with any of the above alternatives, we will make a full refund at the earliest opportunity. Our liability to you will extend to a maximum of a full refund of the hire charges and security deposit paid by you up to that point. We will not be able to compensate you for any other costs incurred but will offer a future hire at a discounted rate as apology for your inconvenience. You may be able to claim for any other expenses on your travel insurance and we therefore highly recommend that you have adequate travel insurance.

6. Cancellation Policy.

In the unfortunate event that you have to cancel your booking the following charges will apply:
a. More than 6 weeks prior to commencement of the hire – loss of deposit only.
b. Between 6 weeks and 3 weeks prior to the commencement of the hire – loss of 50% of the total hire charge.
c. Less than 21 days prior to the commencement of the hire – loss of the entire hire charge.
In all cases we will do our best to rehire the vehicle and if successful we will refund all payments except the deposit. We strongly advise that you take out appropriate travel/holiday insurance to cover any cancellation.

7. Collection.

Your camper van can normally be collected between 2.00pm and 5pm on the hire start day. Earlier/later collection may be possible depending on other hires – please ask. Please allow up to an hour on arrival so that we can show you how everything works on your particular van. As stated in the “drivers” section above please ensure you present the plastic part of your driving licence and proof of address as we need to copy these for our insurer. Your vehicle will be ready in a clean and roadworthy state, with a full tank of diesel or petrol. Any minor scratches or other defects will be recorded on the vehicle condition form and should be agreed by you. You are welcome to leave your own car with us in our secure parking or garage nearby but we regret this must be at your own risk. Only vehicle keys will be retained, please remove all house keys from the key ring

8. Return.

We do ask that you try and return the van in the condition you received her. We may need to turn her around quickly for the next hirer. She should also be returned with the same amount of fuel that you received her with. Any defects or damage must be reported to us. The vehicle must be returned between 10 and 11am on the final day of hire unless otherwise arranged. Please respect the next person hiring the camper and allow us sufficient time to service the van between hires by adhering to these times. It may be possible to arrange different collection and return times by prior agreement. Please ask. An excessive cleaning charge of £50.00 will apply if the vehicle is not returned clean. (We are certainly not trying to make money on this, just trying to make sure that we can have her ready for the next person in a timely manner)

9. Security/damage deposit.

At the time of collection a security/damage deposit of £1000 must have been received in cleared funds (see section 4 above). This will be returned to you in full after the rental provided the camper is returned on time, undamaged, same amount of fuel she went out with, with a complete inventory and with a satisfactory clean interior and equipment. – Deductions will be made honestly and fairly for making good any damage to the vehicle and equipment that has occurred during your hire of the camper.

a. A cleaning charge of £50 will be deducted if the interior of the camper and its equipment (including cooker and utensils) are not clean on return.
b. An emptying charge of £30.00 will be charged for emptying the toilet if it is not returned empty.
c. A late return charge of £100 per day or part thereof will be levied in addition to compensation for the next hire customer should the start of their rental period be delayed.
d. All of our vans are strictly non-smoking vans
e. We are happy to post back any items left in our campervans. A minimum charge of £5 is made for any parcels posted.
f. Please note that our insurance does not cover damage to tyres or the vehicle windows or theft of equipment or personal effects from the vehicle and these costs are the responsibility of the hirer.
g. The insurance excess of £500 must be met by the hirer in the event of any claim.
h. Any shortfall in Diesel on return will be charged at the cost of refuelling plus £30.00 refuelling charge. This will be deducted from the security deposit. We will send you a receipt should you wish.
i. Should you put the wrong fuel type into the vehicle you will be fully responsible for any subsequent damage.

11. Breakdown.

In the event of a vehicle breakdown the hirer is permitted to contact RAC recovery on 0330 159 8714 quoting the vehicle registration number and referencing Thrumpton Motor Company Limited

12. Other conditions.

a. Please respect that all our vehicles are fully no smoking including in any awning provided by us.
b. One Pet is permitted per vehicle at an additional cost of £30 per hire
c. Please ensure adequate ventilation when using cooking or heating equipment both for your safety and to preserve the condition of the camper interiors.
d. Please ensure that only the allowed number of people sleep in the vehicles

13. Data Protection

Any personal information you give to us will be kept confidential and will only be used by ourselves and our insurers in connection with your hire of a camper. If you submit any stories or pictures sent to us for inclusion on our blog section of our website, you grant us permission to use such stories and pictures freely on our website and any other publications.

14. Variation

Thrumpton Motor Company Limited. reserve the right to vary tariffs, conditions and specifications at any time prior to confirmation of acceptance of any booking. Please keep this copy of our Terms for your reference and return the booking form.